In “El Ensueño” (hereinafter CASACANTA ZIHUA S.A. de C.V.) we are aware of the importance of maintaining the confidentiality of personal and sensitive information of our guests and clients. We are committed to protecting your information and privacy in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (Mexico), the General Data Protection Regulation (GDPR) of the European Union, and the California Consumer Privacy Act (CCPA) in the United States. Below, we provide important information regarding the collection and use of personal data.
We may collect personal information at any of the contact and interaction points we have with our clients, including:
Our website, reservation system, and online forms
Information sent or shared through our social media channels
Direct interactions at the hotel
This information may include:
Contact details (name, address, email, phone number); reservation or stay details; information related to product or service purchases; nationality; passport or ID number, place and date of issue; history of previous stays; payment and tax information (including RFC or TAX ID); stay preferences; marketing and communication preferences; feedback or opinions; information about travel companions; and medical information you choose to share to enhance your stay.
We use your personal data to:
Provide the requested services
Improve our services and guest experience
Ensure our website and services meet your needs
Process payments, refunds, and inquiries
Communicate promotions and service updates
We may transfer your data to:
Medical professionals in case of emergency
Third-party providers operating our IT infrastructure
Government or regulatory authorities when legally required
If you do not object to these transfers, we will assume your consent.
CASACANTA ZIHUA S.A. de C.V. has implemented physical, technical, and administrative measures to protect your data against unauthorized access, alteration, or loss. Our systems use SSL encryption, access controls, and secure backups.
You have the right to:
Access your personal data
Request correction of incorrect or outdated data
Cancel or request deletion of your data when applicable
Object to the processing of your data
Request data portability (under GDPR)
Revoke your consent at any time
You may exercise these rights by sending your request to:
📧 sales.reservations@lacasaquecanta.com
📞 +52 (755) 555 7000
We will respond within 20 business days from the date we receive your request. If your request is valid, it will be fulfilled within 15 business days following the communication of our response.
This Privacy Notice may be updated at any time. Changes will be published at:
🌐 www.el-ensueno.com
Last updated: August 2025
CASACANTA ZIHUA S.A. de C.V.
📍 Fiscal address: Montes Urales 720, Floor 1, Office 1-A, Lomas de Chapultepec I Sección, Miguel Hidalgo, 11000, CDMX, Mexico
📍 Hotel address: Camino Escénico a Playa La Ropa, Colonia La Ropa, 40880 Zihuatanejo, Gro., Mexico
